Refund policy

EXCHANGES OR REFUNDS

Refunds are available for all online purchases made via our website in accordance with the terms and conditions below:

All online returns must be sent to

Dress2Party,
Unit 20 The Matchworks,
Speke Road,
Garston,
L19 2RF

All returns must be returned to Dress 2 Party within 14 days of delivery. When items are returned they need to be in their original condition and with all tags attached to receive a full refund. Items that are returned with signs of being worn, or delivered to our returns department or store outside the 14-day window will not be accepted. Returns lost in the post are not the responsibility of Dress 2 Party. We advise sending your goods back via a tracked service and retaining proof of postage.
All refunds will be processed within 10 working days. Delivery costs will not be refunded.

If you wish to exchange your item please email our online department orders@dress2party.net or call on 07494902413 to arrange your exchange. We will post out all exchange items free of charge.

FAULTY ITEMS

Please inspect all garments on receipt and notify us straight away of any faults. Please inform us of the nature of the fault and if you require a refund or an exchange. You have up to 30 days from receipt of faulty items to return them to us.

DAMAGED ITEMS

If an item appears to have been damaged in transit, please do not sign for and accept it. Instead, contact the Postal Office or carrier for a Damage Inspection Report, and request that the package is returned to sender.

IN STORE PURCHASES

All in store purchases are governed by our in store terms and conditions of sale. Any customers wishing to exchange an item will be able to do so if returned within 14 days in unworn perfect condition. Refunds are not available for deposits, purchases, or orders made in any of our stores.